Your Bag Is So Seven Hours Ago

Luxury Power Shop

Who loves a great deal? Getting in early on a great promotion is unquestionably the best way to get the best deals. Shoppers are thrilled by the emotional rush of securing a unique or valuable product, service, or experience. The feeling is maximized for those who get it first! A great promotion, through advertising or publicity, is the trigger to alert people who are ready to buy that the time is now. Still, how does a retailer reward the brand ambassadors who fanatically demand to buy first and will pay money for the privilege? Who gets to buy the newest handbag?

First to Market
First mover advantage is a powerful lever. Sellers go to great length to get winning products in front of their customers first. Mobile phone providers release the latest handsets to the technology press to review and promote the latest features. The purpose is obviously to increase revenue. But, first it wants to drive awareness. The initial objective is to stoke emotion: excitement, anticipation, snobbery. Timing matters to recognize value. So, does price. Instead of discounting to create trial, superior promotion promotes lust to secure a premium. Likewise, social capital has a cost. Certain consumers eagerly absorb that cost and pay a premium for the product, or experience, that fortifies their social superiority. It is essentially an ego tax that savvy retailers willingly collect.

First to Purchase
A typical promotion might reward the first 100 customers to buy tickets receive a code to order a free download. The customer still has another activity to realize the bonus value. But what about the offer where the first person to download the newest, most spectacular video game gets to be the first person to play the newest most spectacular video game? The simple fact that the fanatical customer is first is the bonus! The ego gratification of promoting individual superiority is an additional bonus. Enjoying the purchase before inferior beings have a chance even to buy it, supersizes its enjoyment. By communicating pride in ownership first, where others have not yet even experienced it, influencers produce value and transfer credibility. This communication is marketing at its best. Every single seller needs to explore exactly how to market their product or service where customers compete to buy first!

While first mover advantage makes a difference, realize value actually exists on both sides of the sale. Every season the world’s greatest designers will release new handbags to the public. Their development will be cloaked in secrecy. Then, certain attributes leak to the public, whetting the appetite of their most important customers. These customers do not wait to hear about upcoming launches. The most important customers are influencers who are encouraged to tout the product’s superior style and cache. Retailer invite them to sample handbags before the launch. Whether it is a week or a day, the most important customers actually participate in the promotion. Tons of people want to be first in line when new products are launch. Retailers identify influencers to be customers who drive demand. Their invitations are to exclusive events. Their promotional activities feature bilateral dialogues. The results stoke emotion. They create envy. They manufacture buzz. Then, the successful launch facilitates frenzied competition toward the cash register.

By Glenn W Hunter
Managing Director, Hunter And Beyond, LLC

Thanks Abby!




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Marketing is Strategic, Selling is Tactical


When business leaders’ conversations turn to marketing, hands begin to wave, voices start to rise, glances reflect skyward as speakers desperately seek to communicate clarity and grasp understanding. Quantitative professionals will introduce algorithms and statistics trying to calculate causal relations behind rational marketing activities and emotional purchasing outcomes. All these animated gyrations merely confirm that marketing is tough to pin down, yet essential to grasp.

To simplify the progression from strategy to tactics, success depends on executing along a continuum of Foundation, Process, and Goals. Marketing starts as a strategic exercise requiring iteration and intuition. The cold, hard, factual objectives refer to sales. Marketing and sells are undoubtedly related, yet unmistakably distinct. However, they do connect at the point of the customer. But, in terms of performance, one is strategic and the other is tactical.

Strategy Births Ideas
Foundationally, strategy launches processes that introduce ideas leading to desired outcomes. By documenting the mental exercise, vision and focus emerge in establishing communication between the business and the marketplace. Strategy does not actually sell, it instructs. The instructions direct activities that drive results. Identifying target markets, profitable channels, or the specific messaging leads to revenue. Branding begins at the strategic level because it articulates the business’ benefits and reputation even in the absence of physical presence. Strategic ideas become the solutions to the identified problems that prospects have. Fundamentally, without problems to solve, a business has no solution to sell. Ultimately, sales represent the measurement of manifested ideas that create value for customers whose purchases in turn quantify the seller’s success.

Tactics Yield Results
Tactically, all processes point toward measurable activities that realize results. These processes become goals. Goals are inextricably tied to tactics. Fundamentally, tactics represent what must be done to achieve what the business wants to do. The next step is to align tactics with expected results. Whether the enterprise uses internal sales teams, outside distributors, or strategic partners, the purpose remains to create points of contacts within the marketplace to establish relationships that recognize the business’ ability to execute. All business development activities will embrace fundamentals like prospecting, presentation, and problem solving as the enterprise penetrates the marketplace. Eventually, through iterating assorted processes and replicating best practices, the successful enterprise establishes sales consistency that satisfies their quantitative targets and the strategy’s initial objectives.

Ultimately, sales reflect the manifestation of strategy. Great strategies may fail due to inaccurate assumptions, or poor execution. Sales success, on the other hand, is accomplished through unyielding skill and tenacity. Regardless, the most profitable outcomes result from synchronized execution. Next, foundation, process, and goals represent the three core components to achieve business growth. But when prioritizing activities, feed the process that feeds the enterprise. Invest in sales. Communicate through cutting-edge marketing. But, ultimately top line growth and sustainability feeds the entire organization. Strategy matters, yet tactics deliver. Equip the business for great storytelling. Communicate value and customer benefits. Ultimately, sell goods and services to consumers who will embrace and sustain the brand. Then, reposition the business to sell more. That tactic grows business.

By Glenn W Hunter
Managing Director of Hunter And Beyond, LLC

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Everybody Wants To Close But No One Wants to Prospect

Sales Prospect Close

Sales professionals love winning new clients, accolades, and rewards! Unfortunately, the adoration only appears after lots of faith, toil, and sacrifice. Legendary blues singer, Albert King, captured the sentiment when he sang, “Everybody Wants to Go to Heaven, But Nobody Wants to Die.” When sales professionals deliver on their revenue generating promises assorted rewards flourish. But, the work involved with this success is relentlessly demanding, grueling, and challenging. So, how do successful professionals endure their pain to get into sales Heaven?

Prospecting in Niches
Successful sales professionals do not set out to conquer the world, only their specific piece of it. Dominating niches leads to better results than cold calling. The initial step is to identify an individually interesting segment inside the assigned industry where passion drives intimate learning. Identify the point in the industry where intense interest and potential profitability intersect. Upon accepting any role focusing on generating revenue, identify the specific niche and start prospecting it. Sales success is responsible for feeding lots of people, strike targets where superior intelligence and informed execution will yield the largest bounty.

According to Stephen Covey, success results when beginning with the end in mind. Beyond researching and studying the niche to understand that marketplace’s specific challenges and needs, success requires actual execution. Furthermore, execution requires having a plan. And great plans enable successfully launching, performing and concluding the campaign. Methodical steps include allowing for contingencies, yet repeated experiences aggregate knowledge leading toward sustained excellence. Ultimately, acquiring more depth of knowledge in a particular niche leads to more consistent results and consequently more consistent rewards.

Closing Through Contacts
In dominating a niche, relationships precede effective prospecting. Next, prospecting precedes selling. A sales pipeline is an accurate metaphor because to drive optimal value through it, the pipeline must be continuously full. Prospecting is a dynamic activity. It ignites the process that concludes in closing deals. Potential clients must continue entering the sales pipeline, as long as that sales process’ structural integrity remains. As long as leaks are minimized, then the progression of prospects, referrals, and customers continues. The right relationships results in better input, and consequently better output.

Referral partners help identify prospects that fit successful professionals’ defined target niche. Satisfied clients that proudly want to be references realize that their ongoing satisfaction is connected to the sales professionals ongoing success. Great references do not perform this role simply out of their heart’s goodness. Their self-interest is satisfied because their sales professional’s success and ongoing excellence manifests in their consistent performance. Every great vendor is their clients’ essential supplier. Great sales professionals deliver for their customers’ selfish needs. Building more contacts through superior performance makes future sales success a self-fulfilling prophecy.

Upon invading a specific niche, focusing on intelligently identified targets, deploying proven revenue-generating tactics for individual and corporate benefit, and creating a better life for clients drive progressive sales professionals’ success. Successful sales professionals do not have to save the world. Success relies on narrowly focusing on individuals immediately around them and improving individual lives. Intentionally network and prospect inside a defined niche. Do good in the environment where influence and familiarity prevail. Involve current contacts. Expect greater rewards upon evangelizing specific services. Celebrate enduring rewards after delivering excellence to clients.

By Glenn W Hunter
Managing Director of Hunter And Beyond, LLC


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Selective Selling Is Storytelling


Imagine a sales professional is granted one customer for the entire year. Who does she select? Is it the market leader? The prospect with the biggest budget? The deal where she has invested the most time and energy? No. No. No. Select the customer that has the most influence! If business development success is determined by generating the most money for the sales professional, then that one customer must deliver the most income. That customer will buy, then influence followers, competitors, and admirers to do the same. Their story matters. Essentially, select the customer whose proven leadership will result in the sales professional’s greatest personal income.

Customer Profiles
Sales success demands hard work. Nothing substitutes for vetting prospects, discovering explicit needs, and fulfilling resultant wants. Fortunes are made when professionals satisfy customers’ desires with solutions they sale, then replicate the process repeatedly. Efficiently replicating the process of delivering solutions separates sales superstars from mere mortals. The more effectively prospects are profiled and satisfied with replicated solutions, the more sales result from the same amount of effort.

Referrals drive that dynamic. Communicating a positive reputation through satisfied customers directly results in more referrals and increased sales volume. Consequently, selective selling delivers superior results when the most influential referral sources explicitly or implicitly endorse a specific product or service. Intentionally cultivating relationships through superior performance and service subsequently maximizes the most profitable returns for savvy, selective sales professionals.

Niche Markets
Sales professionals who thoroughly and relentlessly understand the priorities of their target market’s leaders earn superior insight into better growth prospects. Identifying profitable niches, earning recognition as an expert, consistently delivering superior solutions, undoubtedly requires hard work. But, so does mindlessly knocking door to door seeking opportunities to book meetings and do demonstrations. Nevertheless, niche development processes deliver superior results because they more efficiently leverage proven success tactics. Such targeted niche development practices feature recruiting market leaders as advocates for the individual sales professional and their specific solutions. Niche knowledge and leadership quickly forge connections that build sustainable advantages.

The aspiring sales superstar separates from the competition by intentionally cultivating trust that translates into strong endorsements. Industry leader endorsements clearly open doors to better prospects, but they also result in speaking engagements, content followers, industry panels, and event invitations to connect with additional leaders. Consequently, success breeds further success. Service more industry leaders with excellence so that the reputation effectively markets, and subsequently sells, in their stratosphere.

Common wisdom states, “It’s not what you know; it’s who you know.” Progressive winners realize, “It’s not who you know; it’s who knows you!” Selective selling generates success because credibility and endorsements from established leaders reduces sales cycles. Great influencers learned to avoid wasting time long ago. Consequently, their trust carries weight with followers and peers. Start planting seeds to access this success level by targeting leaders that will become advocates. Developing superior professional relationships while simultaneously building sales volume is demanding and competitive. But if success was easy, then everyone would simply grab it with their morning coffee. Outwork the competition by strategically accessing decision makers quicker, thus abbreviating sales cycles. Select influencers whose storytelling includes identifying profitable business opportunities. Then, service them so that they really want to be genuine advocates.

By Glenn W Hunter
Managing Director of Hunter And Beyond, LLC


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Progressive Selling is Storytelling

Sales Manager with team

Sales professionals love commissions! Moreso, they love long-term deals that continue to deliver commissions. If business-to-business sales reflected the movie business, sales professionals would only want to produce sequels. Consequently, success requires storytelling talent that have prospects anticipating the next purchase while enjoying the current buy. Progressive selling is the secret to delivering more volume through more intricate transactions. While more complex sales demand more time, more value can be extracted from stickier deals. So, how does a successful sales professional manage prospecting, servicing, and delivering to an increasingly more discerning marketplace to sustain greater income? The dollars are in the details!

Whether prospects plan to purchase technology, training, or financial services, the expectation of singular transactions are dead. Success depends on the ability to establish long-term relationships resulting in services continuing to meet customers’ explicit and ongoing needs. Successful vendors build up expectations and then deliver with increased capacity. Considering that larger opportunities typically mean increased customization, extensive preparation is essential.

Recognizing that effective selling is the result of effective storytelling, then the elements for the story must be prepared at all times. Progressive selling extends beyond, prepared collateral and scripts. Winning in this environment demands securing and exchanging market intelligence. Thoroughly understanding and intelligently discussing competitors’ strengths and weaknesses builds credibility. Discerning prospects true pain points so that they can be healed by the vendor’s solution drives high volume sales activity. Ultimately, mastering processes that emphasize and demonstrate an individual vendor’s advantage is essential to growth. Demonstrating persistence, then delivering through proven processes pay dividends!

Also, contributing to a winning story’s successful execution is what happens after the hero prevails. What is the customer’s “happily ever after”? Throughout the investigation, demonstration and objection overcoming, progressive vendors seamlessly include prospects in each step of the transaction’s process. Beyond delivering a product or service, establishing a relationship that confidently removes ongoing problems creates an environment where the most value emerges.

Knowledge of the macro business landscape also provides an enormous advantage. Part of the vendor’s story is to be a reliable source of goods, services, intelligence, and personal enrichment of the individual buyer’s reputation. The story’s credibility grows every time the sales professional or her organization contributes to the customers’ organizational success, as well as the personal success of the individual buyer. Like any good movie a satisfying resolution, even ones with open-ended issues requiring additional storytelling, creates anticipation for the next opportunity. In progressive selling, the resolution is not the end. It is actually an offramp for the next adventure!

When evaluating potentially successful opportunities, demonstrating tenacity and process are essential. Integrating too many parts to create a singular business transaction is inefficient. However, both parties can minimize costs when achieving consistency through sufficient collaboration. Essentially, build intelligent processes, then trust them. Furthermore, applying progressive storytelling frameworks provide paths to future opportunities. Enjoying the characters, resolving conflicts to engage in future adventures, and believing in products that create better experiences, are all elements of good stories. Likewise, they are good elements that result in additional, cost-effective buying opportunities. Relationships, trust, quality, and service reflect complex elements that reveal why progressive relationships are difficult, yet worthwhile. Ultimately, sharing successful adventures that benefit organizations and individuals create the blockbuster deals that result in business superstardom!

By Glenn W Hunter
Managing Director of Hunter And Beyond, LLC

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Effective Selling is Storytelling

Confident businessman giving a presentation to his team

Once upon a time a great ad in the Sunday newspaper and a superior location on Main Street was the secret to a successful business. Welcome to the future! Now, successful sales growth requires connecting with your audience, identifying key words that strike a chord with targeted prospects, and over-delivering on service promises. Nevertheless, above all these attributes, effective selling relies on communicating and connecting with cultivated buyers. Simply, a great story accomplishes this achievement! Storytelling enables prospects and customers to join vendors on the ride toward business growth and mutual satisfaction.

Sell To Your Audience
Just like a great story has heroes, villains, and conflicts, business interactions feature various parties interacting to resolve particular problems. As business becomes more complex and fluid, customers and competitors become more difficult to distinguish. Simply, telling the good guys from the bad guys gets harder. Consequently, messaging consistency becomes more essential. Knowing the audience’s expectations does, too.

For example, customers no longer typically visit a lot to shop for a car. They investigate online before narrowing their selection. They verify with trusted resources. Furthermore, prospects really no longer want a car. They want a conspicuous, stylish representation of their station in life; or cost-effective, reliable transportation. Consequently, success dictates selling the lifestyle, not the performance metrics. Sales results directly relate to intimately knowing the characteristics and motivations of specifically defined targets. Growth happens when vendors identify, then sell, to their audience and no one else.

Service Beyond the Sale
Furthermore, selling now reflects multiple series of events. Consequently, marketing and selling must coordinate in unprecedented ways. Considering that customers arrive with more information than previously possible, customer expectations have dramatically increased. Service beyond the sale is more than profit-enhancing warranties and insurance options. Effective selling now features promoting new customers into the community of customers.

Literally, purchasers are buying into the tribe! Newsletters, social media groups, video testimonials, surveys, updates are part of the selling, service and satisfaction experience. Asking for referrals is now mandatory and expected. So, is including customers in conversations about new developments. Customers are now part of the vendor’s ongoing story. Customers’ ability to contribute to effective storytelling perpetuates branding success. Superior results demand perpetuating positive interactions, sharing industry innovations, in addition to communicating customer success in market focused conversations.

Effective marketing means leveraging every opportunity and attribute to continue sales growth. Approach sales efforts with that mindset. Repeat customers remain more cost-effective than prospecting for new ones. Referrals are more cost effective, too. Actively cultivate both. Be present in the customers’ culture. Understand and use the marketplace’s evolving language and behaviors. Claiming a product is 99.4% pure is no longer effective marketing. Depending on the product, selling the product’s purity almost connotes illegal activity. However, contributing content and events to the target market’s community expands marketing efforts that results in new prospects eagerly turning into loyal customers. This marketing approach only works when the community believes the narrative. Be truthful. Emphasize storytelling power to promote business into new audiences, and subsequently new markets.

By Glenn W Hunter
Managing Director of Hunter And Beyond, LLC


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You Got Any Partners?

After Hours Young Professionals

A popular undergraduate introduced his latest girlfriend to his best friend. After the girlfriend exchanged pleasantries and passed the best friend’s eye test, he smiled broadly at the young lady and enthusiastically asked, “You got any partners!!?” The eager buddy smacked the core of networking in one question. He immediately cashed in social capital from his friend with the new love interest to create more personalized value.

He astutely calculated that his next opportunity could easily come from a very warm introduction from a party invested in his success. Likewise, the girlfriend wanted to launch a successful relationship with her new romantic partner. What better way to garner her new man’s favor and dominate his attention than by offering his buddy one of her cute friends? Business networking works the same.

Networking’s primary goal is to connect individuals to opportunities! Whether opportunities are personal, business or both, the transaction requires intentionality and personal interaction. Successful networking requires a plan. Prosperous professionals intentionally use connections to extend their reach. By accessing more people and recognizing their value, the resourceful networker multiplies connections with each relationship.

Social capital is an investment-grade asset. With expectations that introductions generate additional value, either immediately, or at some future point, investing in relationships yields stronger economic foundations. Exchanging contacts is an important strategy to create long-term gain. Prosperous networkers genuinely know and intentionally track the value of members of their network. The best relationships are sincere and sincerity is based on honesty. Connect people with genuinely aligned interests and clearly expect reciprocity.

The second step in growing a network is working together. Having partners clearly implies creating value and building teamwork. Growing social resources requires executing specific tactics focused on investing in ongoing success. Both sides of each transaction must benefit at some point. People do business with people with the expectation of personal gain. Consequently, combining resources for mutual growth is fundamental to business success. Having trusted partners that meet commitments and demonstrate abilities to execute results in group success.

Collaboration suggests that parties contribute resources and relationships for a profitable end. More importantly, collaboration suggests that opportunities will be revisited often. Organizations can have relationships that consistently yield results. Nevertheless, individuals, more importantly, must own profitable relationships. Organizations change for reasons beyond any single individual’s control. But, people’s fundamental character tends to remain steady. Understand contact’s core character before collaborating. Profits can be transactional. But, enduring value creates recurring wealth. That benefit results from accurately assessing individual character.

Whether interests are transactional, romantic, or both, relationship fundamentals are consistent. Results carry the day! Relationships are essential to creating value. An individual has talent, but connecting with others super-sizes value. Connections are foundational to networking, but are only the first step. Make introductions, and keep in touch. Actively seek opportunities to collaborate. Furthermore, collaborate with a long-term perspective. Each jointly successful transaction builds credibility and value that leverages into additional growth through an expanding network. A simple introduction on a college campus can lead to long-term, value-driven relationships based on trusts and shared secrets. To build that foundation, identify a trustworthy contact. Then ask, “Do you have any partners?”. Another successful networking plan just started!


By Glenn W Hunter
Managing Director of Hunter And Beyond, LLC

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